Store Policy

Store Policy

Store Policy Sales Call (888) 209-5033

Two convenient ways to place an order with us:

Online using our secured shopping cart or by telephone. Whether you order online or by phone, we use the same security measures that do not comprise your credit card or personal information. Our sales team can answer any questions you may have and assist you in selecting a product to fit your needs.

Confidentiality: The information you provide will be kept strictly confidential. Please read our Privacy Policy

Forms of payment:We accept all major credit/debit cards: Visa, MasterCard, Discover and American Express

30 Day Money Back Guarantee: Before returning your purchase because of technical issues or concerns, contact our customer support team. They can assist you with any technical issues or concerns you may have and can often solve your problem quickly!

Support by Phone: 9am – 11pm Monday through Saturday EST (888) 209-5033

You can also contact us by 24/7 Email support@livevideomonitor.com

You can return your purchase within 30 days for a Full Refund Less a 10% Re-Stocking Charge

*Refund policy does not apply to StaySafeMobile. When enrolled in the StaySafeMobile program you are allowed free use of the StaySafeMobile device. Upon cancellation of the service plan by eitherparty the device must be returned to us within 14 days after cancellation.Please note there is also no refund on cellular activation charges.

If the device is not returned, the credit card on file for the service plan charges will be billed $99.00 for the device.

Warranty: All products sold by LiveVideoMonitor are covered by a one year manufacturer’s warranty after thepurchase,and if found to be defective will be replaced free of charge.This warranty will be void if the product hasbeen altered or subject to misuse, and in the case of StaySafeMobile the device has been submerged in water.

How to make a return or warranty replacement: To Make a Return or Warranty Replacement you must first obtain a Return MerchandiseAuthorization number.

No returns will be accepted without an RMA number.  To get an RMA number you can either call us or email us at support@livevideomonitor.com You will be emailed an RMA number including shipping and packaging info.

  • All returns for a refund must be requested within 30 days of purchase
  • All items must be returned in “like-new” resalable condition including all accessories and packaging. If not a 10% re-stocking charge will apply.
  • If eligiblefor a warranty replacement we will ship out a new item
  • Refunds are credited to the original credit card used for the purchase

Please allow 2 weeks for processing after we receive the returned items

Errors on our website: We do our best to ensure that the information on our website is accurate and up-to-date. However, there may be instances of inaccurate data. We make no guarantee that the information on our website is free from errors and reserve the right to correct errors and update our website at any time without notice.

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