Our shipping policy is simple, everything ships for Free!

We have two convenient ways for you to place an order with us:

1. Online using our secured shopping cart. When ordering online your transaction is secured using a Secure Sockets Layer (SSL) data encryption that does not compromise credit card information.

2. By telephone, with the same security measures for your credit card information that’s used in our secure online shopping cart. Our sales team is ready to assist you and will gladly answer any questions you may have in selecting a Video Monitoring system or Medical Alert system to fit your needs.

For Sales Call (888) 209-5033 Monday-Saturday 9am – 11pm EST

Forms of Payment:

We accept all major credit/debit cards: Visa, MasterCard, Discover and American Express.

Confidentiality:

The information you provide will be kept strictly confidential. Please read our Privacy Policy.

Customer Service:

Customer service is our #1 priority! Our customer service team will gladly answer any questions on technical issues, billing or shipping.

For Customer Service and Support (888) 209-5033 Ext.3 Monday-Saturday 9am – 9pm EST

You can also contact us by Email 24/7 and a service team member will get back to you as soon as possible.

30 Day Money Back Guarantee / Returns / Replacements

Please Note:

Errors on Our Website

We do our best to ensure that the information on our website is accurate and up-to-date. However, there may be instances of inaccurate data or price. We make no guarantee that the information on our website is free from errors and reserve the right to correct errors and/or update our website at any time without notice. We also reserve the right to refuse or cancel orders containing errors and/or inaccuracies, including those already submitted, whether or not the order has been confirmed and/or your credit card charged. We will issue a refund to the credit card if your order is canceled after your payment has been processed.

Privacy Policy

We value the trust you place in LiveVideoMonitor, so we created this privacy policy statement in order to demonstrate our firm commitment to your privacy.

When you visit our Website or use any of our Service Plans (the “Service”) it is at all times subject to its Terms of Use, which incorporates this policy.

Our privacy policy covers the treatment of information that we collect when you access our Website or use our Service. By visiting our Website and using our Service you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

Security:

The Website has security measures in place to protect the loss, misuse, and alteration of the information under our control.

, the global leader in website security protects us from hackers, spam, viruses, scams, and removes malware. Our online shopping cart employs Secure Sockets Layer (SSL) security to ensure that the information you send to us is encrypted coded and protected from unauthorized access. Personal information is only used to personalize and set-up a user account for Service (the “Service”).

The Remote Access Service (the “Service”) for live video monitoring is password protected for your privacy and security. A temporary password will be sent to initially access the system. It is the sole responsibility of the subscriber to immediately change the password to one of their own selection and ensure its security.

What information do we collect?

We store any information you knowingly provide to us. For example, during the sale process, we collect personal information such as your name, address, email address, telephone number and credit card information. It is important to understand that your credit card information is not stored. In addition, all personal information is encrypted coded and protected from unauthorized access. Personal information is only used to personalize and set-up a user account for Remote Access Service (the “Service”).

Whenever you visit our Website, we may also automatically collect some non-personally identifiable information from you including your IP address and the pages you viewed (“Cookie" information”). A Cookie is small piece of information we store on your browser and is a common practice on the internet. It allows us to collect usage information, such as the pages visited and the number and frequency of visitors to our Website. We only use this data in aggregate form to improve our Website and not in a manner that would identify you personally. You can also change the preferences on your browser to prevent or limit your computer’s acceptance of cookies.

LiveVideoMonitor does not rent, sell or disclose your personal information to anyone.

Communications:

We may at times contact you, by email or other means; for example, we may send you promotional offers or communicate with you about your purchase, customer support or our Service. Also, we may receive a confirmation when you open an email from us. This helps us to ensure you receive any important information.

Choice to Opt-Out:

We provide users the opportunity to opt-out of receiving promotional and marketing information from us. You can click the unsubscribe link at the bottom of the promotional email or you can send a request to support@livevideomonitor.com

Changes to this Privacy Policy:

We may amend this Privacy Policy from time to time. If we make any material changes we will send you an email. You are bound by any changes to the Privacy Policy when you use our Services or Website after such changes have been posted.

Protecting Your Information:

LiveVideoMonitor is committed to protecting the privacy of your account and other personal Information. We use a variety of security measures, including encryption and authentication tools to help protect your information. But, we cannot guarantee their complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise their security. We may disclose information upon governmental request, in response to a court order when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal use, violations of the Terms of Use or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.

Terms of Use

1. TERMS OF USE AGREEMENT

This Terms of Use agreement (the "Agreement") governs the use of the Remote Access Service Plan (the "Service") offered by Live Video Monitor L.L.C. ("LiveVideoMonitor") and the LiveVideoMonitor.com Web Site (the "Site"). Please read these Terms of Use before using or continuing to use the Service or Site. Use of the Service or Site constitutes an agreement to all terms and conditions in this Agreement. By using the Service or Site you represent, warrant, understand, agree to and accept all terms and conditions contained in this Agreement without modification. If you object to anything in this Agreement do not use the Site or the Service. The Terms of Use are subject to change by LiveVideoMonitor at any time, and become effective upon posting on the Site. The revised version, and your use of the Service and Site after such posting, will constitute acceptance by you of the revised version of the Terms of Use posted on the Site.

2. GENERAL INFORMATION

Links from LiveVideoMonitor.com to other sites on the Web are the responsibility of the user to evaluate. User acknowledges that LiveVideoMonitor does not control such websites, and is not responsible for their content. Users further acknowledge that use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use for those websites, and not by LiveVideoMonitor.

3. NOTICE OF TRADEMARK RIGHTS

"LiveVideoMonitor", the Logo and Tagline “You’re There...Even When You’re Not” are trademarks owned by Live Video Monitor L.L.C. Users may not copy or use any of these marks, logos or trade names without the prior written permission of Live Video Monitor L.L.C..

4. NON-SOLICITATION

The Site and related Services may not be used by any person to solicit, advertise, or contact in any form any users for employment, or any other purpose for a business not affiliated with LiveVideoMonitor without express written permission. Should LiveVideoMonitor find that you violate the terms of this section or any terms stated herein, LiveVideoMonitor reserves the right to terminate your use of this Site and the Service at their sole discretion at any time, and further reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

5. REMOTE ACCESS SERVICE PLAN (the "Service")

You agree to and accept the following terms and conditions of the Remote Access Service Plan(the“Service")

i. PAYMENT(S)

You authorize Live Video Monitor L.L.C. to use the credit/debit card used for your purchase or a credit/debit card specified by you for payment of the $9.95 monthly charge for the Service, which will be charged on the first of every month in advance for that month. If LiveVideoMonitor notifies you by email of any price changes in the Service fee and you do not notify LiveVideoMonitor that you want to cancel the Service prior to the price change you agree to pay LiveVideoMonitor the prevailing rate.

ii. TERM AND CANCELLATION OF SERVICE

Service and Payments shall remain in full force and effect until: A) You notify LiveVideoMonitor within 10 days in advance of the next monthly billing cycle that you wish to cancel the service by email. The email must indicate your User ID or Account Number to be accepted as a notice of cancellation. LiveVideoMonitor will send a return email confirmation to you which you must respond to and verify that you accept the cancellation or B) LiveVideoMonitor wishes to terminate and cancel all Service. LiveVideoMonitor can terminate and cancel all Service at any time and will notify you by email within 30 days in advance of the date that it has elected to cancel or terminate all Service.

iii. DEFAULT

If a credit/debit card payment is not authorized by your bank after the first attempt a fee of $5.00 will be charged for reprocessing. If payment due for the Service is not paid by the fifteenth of the month, service may be suspended or terminated at LiveVideoMonitor’s discretion. If service is suspended or terminated Subscriber may reinstate service by paying all monies due.

6. LIMITED WARRANTY ON SALE

LiveVideoMonitor does not represent nor warrant that the system may not be compromised or circumvented, or that the system will prevent any loss by burglary or otherwise; or that the system will in all cases provide the protection for which it was purchased. The parties hereto agree that the system, once installed, is in the exclusive possession and control of the Subscriber, and it is Subscriber's sole responsibility to test the operation of the system.

7. ACCESS TO THE REMOTE SERVER

The server is provided by a third party and is designed to permit subscriber access to the system via the Internet. LiveVideoMonitor is not responsible for Subscriber’s access to the internet or any interruption of service or down time of the server.

8. NO CENTRAL OFFICE MONITORING

Subscriber acknowledges that no central office monitoring is provided pursuant to this agreement. The system permits Subscriber to access the server from any computer or smart phone with internet access capabilities. A temporary password will be sent to Subscriber to initially access their system. It is the sole responsibility of the subscriber to immediately change the password to one of their own selection and ensure its security.

9. INDEMNIFICATION

In the event any person not a party to this Agreement shall make any claim or file any lawsuit against Live Video Monitor L.L.C arising from the negligent performance or failure to perform obligations under this Agreement, you agree to indemnify, defend and hold Live Video Monitor L.L.C., its employees, agents, and contractors harmless from any and all claims, third party claims, lawsuits and losses, including the payment of all damages, expenses, attorney fees and costs, whether these claims be based upon alleged intentional conduct, active or passive negligence, or strict product liability, on the part of Live Video Monitor L.L.C., agents, or employees.

10. EXCULPATORY CLAUSE

LiveVideoMonitor and Subscriber agree that LiveVideoMonitor is not an insurer and no insurance coverage is offered herein. The system is not designed to reduce any risks of loss and LiveVideoMonitor does not guarantee that no loss will occur. LiveVideoMonitor is not assuming liability, and, therefore shall not be liable to Subscriber for any loss, personal injury, data corruption or inability to view or retrieve data, or property damage sustained by Subscriber as a result of burglary, theft, hold-up, equipment failure or any other cause, whatsoever, regardless of whether or not such loss or damage was caused by or contributed to by LiveVideoMonitor’s negligent performance, failure to perform any obligation or strict products liability. Subscriber releases LiveVideoMonitor from any claims for contribution, indemnity or subrogation. The system is designed to permit Subscriber remote access to the system via any computer or smart phone with Internet capability by accessing the system server through which the data from the system is communicated.

11. LIMITATION OF LIABILITY

Subscriber agrees that should there arise any liability on the part of LiveVideoMonitor as a result of LiveVideoMonitor’s negligent performance to any degree of failure of LiveVideoMonitor’s obligations or equipment failure, or strict products liability, that LiveVideoMonitor’s liability shall be limited to the sum of $250.00 (Two Hundred and Fifty Dollars).

12. GOVERNING LAW

The rights and obligations of the Parties under this Agreement shall be governed by, and construed in accordance with, the internal substantive laws of the State of New York, without giving effect to the conflict of law provisions thereof. The Parties to this Agreement hereby irrevocably consent to the jurisdiction of the state courts located in New York, N.Y. and hereby irrevocably waive any claim they may have that any proceedings brought in such courts have been brought in an inconvenient forum.

13. FULL AGREEMENT/SEVERABILITY

This Agreement is the full understanding of the parties, and there are no oral agreements, understanding or representations between the parties. Should any provisions of this agreement be deemed void, the remaining provisions shall remain in full force and effect. This Agreement is governed by the laws of the State of New York.